Introduction:
When sending a package through Hermes, there may be instances where the delivery cannot be completed due to various reasons. Understanding what happens when a Hermes package cannot be delivered is important for both the sender and the recipient. In this article, we will explore the process that Hermes follows when they are unable to deliver a package, including the steps taken and the options available to the sender and recipient.
Address Not Found:
If the specified address is not locatable by the Hermes delivery personnel, the package cannot be delivered. In such cases, Hermes will notify the sender or recipient via post about the failed delivery attempt. The package will then be held at the designated Hermes distribution center for a period of 10 days.
Contacting Hermes:
During the 10-day holding period at the Hermes distribution center, the sender or recipient has the opportunity to contact Hermes to resolve the delivery issue. This contact can be made through various channels provided by Hermes, such as the Hermes live package tracking system, online package tracking on the Hermes website, or by directly contacting Hermes customer service.
Hermes Live Package Tracking:
Hermes offers a live package tracking feature that allows senders and recipients to monitor the status and location of their package in real-time. By entering the tracking number provided at the time of shipment, users can access detailed information about the package's journey, including its current whereabouts and any delivery attempts made.
My Hermes Package Tracking:
Customers can also utilize the "My Hermes" package tracking service, which provides a personalized tracking experience. By creating an account on the Hermes website and linking it to their package, users can receive notifications and updates about their delivery status, including any issues that may arise during the delivery process.
Hermes Package Tracking Online:
For added convenience, Hermes offers online package tracking services that can be accessed through their website or mobile app. By entering the tracking number or scanning the barcode on the package, users can easily track the progress of their delivery and stay informed about any delivery complications.
Hermes Delivery Tracking:
In the event that a package cannot be delivered due to address issues or other reasons, Hermes provides detailed delivery tracking information to keep senders and recipients informed. By checking the delivery status through Hermes' tracking tools, users can stay updated on the package's whereabouts and take appropriate action to ensure successful delivery.
Hermes Return Tracking:
If a package is unable to be delivered within the 10-day holding period at the Hermes distribution center, the sender may choose to have the package returned to them. Hermes offers a return tracking service that allows senders to monitor the return process and ensure that the package is safely returned to them.
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